Frequently Asked Questions
Frequently asked questions
Find quick answers about ordering books, delivery, returns and gifts. Can’t find what you’re looking for? Send us a message.
Open the book’s page, choose a format if more than one is offered, set the quantity and add it to your cart. When you are ready, open the cart and continue to our secure checkout.
Most books come as paperbacks or hardcovers. The formats shown on a book’s page are the ones we can send; if a format is missing, contact us and we will check whether we can order it for you.
Most orders arrive within two business days of dispatch, and shipping is free on orders of $50 or more. You will receive a tracking link by email once your parcel is on its way.
Yes. If a book arrives damaged, or is not what you ordered, contact us within 30 days of delivery and we will arrange a replacement or a refund.
Our booksellers write about their favorite reads, new releases and seasonal picks on the blog, and every book page carries a description and full details.
From time to time. Events are announced on the blog and in our newsletter; sign up at the bottom of any page to hear about them first.
Yes. Send us your message through the contact form with your order number, and we will include a handwritten note with the books.